Help Center
Answers about ordering, account safety, progress, refunds and support.
Browse by topic
- Ordering & paymentBuy now, discounts, payment methods and the sign-in link.5 answers
- Account safety & credentialsHow to share a login safely, 2FA codes and what we never ask for.6 answers
- ETA & progressWhen your PRO starts, progress updates and proof of work.5 answers
- Refunds & disputesRequesting a refund, review times, partial refunds.4 answers
- Discord & supportOpening a ticket, reply times and staying safe on Discord.5 answers
Popular questions
How do I place an order?
Pick a game, then a service, and set the options until the price and ETA look right. The price you see is the price you pay.
Press Buy now, enter your email and choose a payment method. After payment you get a sign-in link that opens your order page.
I didn't get the sign-in link email
Check spam and promotions folders first. Links work once and expire after a short time — you can request a new one from Sign in.
Still nothing after a few minutes? Use Contact support in the Help Center and include the email you used at checkout.
My PRO needs a 2FA / Steam Guard code
Add the current code (or backup code) in the vault on your order page — your PRO sees it there. Codes expire quickly, so add them when asked.
For play-along and coaching services no code is needed.
When does my PRO start?
After payment (and any details we need, like a login or schedule), your order goes to our PROs. Most orders are picked up quickly; you see the claim on your order timeline.
My progress hasn't moved
Progress updates at milestones, not every game. If nothing changed for a day, message your PRO in the order chat first.
No answer? Use “Need help with this order?” on the order page — Support sees the full timeline.
How do I request a refund?
Before a PRO starts your order, use Cancel order on the order page — the full amount goes back to your original payment method straight away.
After a PRO has started, use Request a refund there and tell us what went wrong. Work on the order pauses while our team reviews it, and you see the decision on the order page.
Paid with crypto? Give us a wallet address for the coin you paid with — we send the USD amount at the rate on the day we send it, network fee deducted.
How do I contact support?
About an order: use “Need help with this order?” on the order page — the ticket is linked to your order automatically.
Anything else: use Contact support in the Help Center. If our Discord is linked in the footer, you can also open a ticket there.
Help by game
Policies
Still need help?
- About an order: open “Need help with this order?” on the order page — it's linked automatically.
- Anything else: contact support after signing in with your email.