Refunds & disputes
Requesting a refund, review times, partial refunds.
How do I request a refund?
Before a PRO starts your order, use Cancel order on the order page — the full amount goes back to your original payment method straight away.
After a PRO has started, use Request a refund there and tell us what went wrong. Work on the order pauses while our team reviews it, and you see the decision on the order page.
Paid with crypto? Give us a wallet address for the coin you paid with — we send the USD amount at the rate on the day we send it, network fee deducted.
Can I get a partial refund?
Yes. If part of the work is done, we refund the remaining part. The amount and reason are shown with the decision.
How long does a refund take to arrive?
After approval we send it to your original payment method right away. Your bank or wallet may take a few days to show it.
Should I open a chargeback?
Please talk to us first — a refund request is faster than a bank dispute and keeps your account in good standing. Open a ticket from the order page and we prioritise it.
Still need help?
- About an order: open “Need help with this order?” on the order page — it's linked automatically.
- Anything else: contact support after signing in with your email.