ETA & progress
When your PRO starts, progress updates and proof of work.
When does my PRO start?
After payment (and any details we need, like a login or schedule), your order goes to our PROs. Most orders are picked up quickly; you see the claim on your order timeline.
What does the ETA mean?
The ETA is the usual time for your exact options, counted from when your PRO starts. Options like extra ranks or play-along add time and are shown before you pay.
My progress hasn't moved
Progress updates at milestones, not every game. If nothing changed for a day, message your PRO in the order chat first.
No answer? Use “Need help with this order?” on the order page — Support sees the full timeline.
How do I see proof of the work?
Screenshots are added at key milestones and you can download the evidence pack from your order page once the work is delivered.
What happens after my order is delivered?
Check the result and confirm delivery on the order page. If you don't respond, the order completes automatically after a few days.
Still need help?
- About an order: open “Need help with this order?” on the order page — it's linked automatically.
- Anything else: contact support after signing in with your email.