This Refund Policy explains when refunds may be issued. Chargebacks filed without contacting support first may result in order and account restrictions.
Eligible situations
- Payment succeeded but the order never entered fulfillment due to our failure
- Service not delivered as described after we mark delivered, with evidence supporting your claim
- Duplicate charge for the same order configuration
- Cancellation before claim, when no booster work has started (full or near-full refund)
Partial refunds
If substantial work is already completed (progress %, evidence milestones), refunds may be partial proportional to unfinished scope. Goodwill adjustments are decided by Admin per the RBAC matrix.
Not typically refundable
- Change of mind after the booster has claimed and started
- Publisher bans or penalties unrelated to our documented process failures
- Wrong options selected by the customer when the configurator showed the choice clearly
- Delays within the stated ETA window
How to request
Open a ticket from the order page with order ID, reason, and evidence. Support may propose; Admin/Owner approve per policy limits. Crypto refunds return to a wallet you designate and may take network confirmation time.