Escape from Tarkov help
Risk, ETA and account notes for Escape from Tarkov services.
About Escape from Tarkov
PvP or the PvE zone?
Both. Pick the mode in the options; Sherpa raids, quests and boss kills work the same in either.
What if I die in a carried raid?
The raid is repeated at no extra cost, as long as you followed the PRO's calls.
What happens at the wipe?
Wipe packs and leveling started before a wipe are finished on the new wipe from day one. Roubles are delivered for the current wipe only.
Do I have to share my login?
Only for hands-off orders. Play-along orders, coaching and currency never need your password. For hands-off, your login goes into the encrypted vault on your order page, only the assigned PRO can open it while the order is active, and it is deleted after delivery.
Roubles
How are roubles delivered?
You list an agreed item on the Flea Market and we buy it for the amount you ordered, in several small steps.
Events & Questlines
Do I need anything unlocked before the order starts?
Some lines need earlier quests or a trader level first. Tell us where your PMC is and the PRO checks the order of steps before starting.
Can I play while the questline is being done?
Hands-off orders need you to stay logged out while the PRO plays. Play-along orders are done in raids together with you.
Achievements
Why do achievements cost so differently?
Each one takes a different amount of raids: a few minutes for some, many days of boss hunting or survival streaks for others.
Can the Master of ULTRA kills be split?
Yes. Order the kill packs one after another; the kills already done keep counting toward the achievement.
League Rank
What if I am already ranked?
Pick the step that starts at your current rank; for a bigger jump, order the steps one after another.
Is the rank guaranteed?
Yes. The order is complete when the rank you chose shows on your profile.
Still need help?
- About an order: open “Need help with this order?” on the order page — it's linked automatically.
- Anything else: contact support after signing in with your email.