Our guarantees
What you can count on with every order. Each point is a short version of our policies — follow the link to read the full clause.
1.The price you see is the price you pay
Your price and delivery window are shown before you pay and saved on your order, and you pay the total shown before any work starts.
2.Changed your mind? Ask before a PRO starts
Use Request a refund on your order page. Work pauses while our team reviews your request case by case, and you see the decision there. An approved refund goes back to your original payment method.
3.Money back if we can't deliver
If your payment went through but your order never started because of a failure on our side, you get your money back. If work started and can't be finished, our team refunds the unfinished share based on progress and evidence.
4.Not as described? We fix it or refund the affected part
Use Report a problem on your delivered order. Support reviews it with the evidence on file: the PRO goes back to fix it, or the part that wasn't delivered as described is refunded under the Refund Policy.
5.Your login stays in the encrypted vault
For hands-off orders your login goes into an encrypted vault — never into chat, e-mail or Discord. Only the assigned PRO can see it while the order is active, and it is deleted shortly after the order closes. We never ask for passwords on Discord.
Read the policy: Account Risk Policy — What we do to reduce the risk
6.Proof at every milestone — you confirm delivery
Your order page shows the timeline, chat and screenshots at each milestone. When the work is done you confirm delivery — or the order completes automatically after the period shown on your order page if you don't report a problem.
7.Real people in support
Our support team answers tickets from your order page and the Help Center, and every ticket shows when to expect the first reply.
These points summarise our Terms of Service, Refund Policy and Account Risk Policy. If anything here reads differently, the full policy text applies. Nothing here limits your rights under mandatory consumer law.